ONLINE STORE TERMS AND CONDITIONS

AromaPremium.eu

effective from: 11.06.2026

I. GENERAL PROVISIONS

1. These Terms and Conditions define the rules for using the AromaPremium online store, available at: www.aromapremium.eu, including the rules for placing orders, concluding sales agreements, payments, delivery, withdrawal from the agreement, complaints, provision of electronic services and use of the content available in the Store.

2. The Online Store is operated by:

   AW Nexus Group Agnieszka Wyrozumska
   ul. Olimpijska 2, 81-538 Gdynia
   NIP: 5881771302
   REGON: 220502027
   e-mail: kontakt@aromapremium.eu
   telephone: +48 786 686 068
   hereinafter referred to as: the Seller.

3. Contact with the Seller is possible:

   1. by e-mail: kontakt@aromapremium.eu,
   2. by telephone at: +48 786 686 068,
   3. via the contact form available in the Store, if the form is active.

4. The contact details indicated above also constitute the point of contact for recipients of services within the meaning of Regulation (EU) 2022/2065 of the European Parliament and of the Council, i.e. the Digital Services Act — DSA.

5. The Seller establishes a point of contact for state authorities, the European Commission and the European Board for Digital Services at: kontakt@aromapremium.eu. The appropriate language for contact is Polish and English.

6. The Terms and Conditions are made available free of charge in the Store in a manner enabling their acquisition, reproduction, recording and printing.

7. Acceptance of the Terms and Conditions is voluntary, but necessary to place an Order and to use selected functionalities of the Store, in particular the Customer Account, Cart or Newsletter.

8. The Terms and Conditions constitute terms and conditions for the provision of electronic services within the meaning of the Act of 18 July 2002 on the provision of electronic services.

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II. DEFINITIONS

1. For the purposes of these Terms and Conditions, the following terms shall mean:

2. Promotional Campaign — special terms of sale of Products or provision of services offered by the Seller for a specified period, e.g. a discount, promotional code, gift at a specified price, free delivery, promotional set or another benefit for the Customer.

3. Price — the gross price of the Product, expressed in Polish zloty, including VAT, if applicable.

4. Customer — a natural person, legal person or organisational unit without legal personality that uses the Store, in particular places an Order.

5. Consumer — a natural person performing a legal act with the Seller that is not directly related to their business or professional activity.

6. Entrepreneur with consumer rights — a natural person concluding an agreement with the Seller directly related to their business activity, if the content of that agreement indicates that it is not of a professional nature for that person, in particular resulting from the subject of their business activity disclosed in CEIDG.

7. Customer Account — an electronic service enabling the Customer to use additional Store functions, such as access to Order history, address details or other functionalities available within the Shopify platform, if the Account is active.

8. Cart — an electronic service enabling the Customer to add Products, modify the Order, choose delivery, payment and place an Order.

9. Newsletter — an electronic service consisting in sending, with the User’s consent, commercial, educational, promotional or marketing information concerning the Store, Products, aromatherapy, diffusers, essential oils, hydrolats, promotions and new products.

10. Product — a movable item offered in the Store, in particular an essential oil, hydrolat, carrier oil, diffuser, nebuliser, aromatherapy accessory, fragrance product or other goods available in the Store.

11. Terms and Conditions — this document.

12. Store or Online Store — the online store operated by the Seller at www.aromapremium.eu.

13. Product Page — a subpage of the Store on which information about the Product is presented, in particular its features, Price, description, composition, capacity, use, safety information, manufacturer or distributor data, if applicable.

14. Content — texts, photos, graphics, descriptions, blog articles, educational materials, videos, reviews, instructions, certificates, technical data sheets, GC/MS information or other materials available in the Store.

15. Sales Agreement — a sales agreement for a Product concluded between the Customer and the Seller via the Store.

16. Electronic Service — a service provided electronically by the Seller to the User, in particular the Customer Account, Cart, Newsletter, contact form, the possibility of adding reviews or viewing Content.

17. User — any person using the Store, regardless of whether they have placed an Order.

18. Order — the Customer’s declaration aimed at concluding a Sales Agreement for the Product or Products selected in the Store.

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III. RULES FOR USING THE STORE

1. To use the Store, the following are required:

   1. a device with Internet access,
   2. an up-to-date web browser, e.g. Chrome, Firefox, Safari, Edge or another current browser,
   3. an active e-mail address — in the case of placing an Order, creating an Account, using the Newsletter or contacting the Seller,
   4. enabled cookies and JavaScript, if necessary for the proper operation of the Store.

2. The User is obliged to use the Store in accordance with the law, good practices, the Terms and Conditions and with respect for the rights of the Seller and third parties.

3. It is prohibited for the User to provide unlawful content, in particular content that infringes the rights of third parties, personal rights, copyrights, trade secrets or contains offensive, misleading content, spam or malicious software.

4. The Seller makes efforts to ensure that the Store operates properly, but does not guarantee uninterrupted and error-free operation of the Store. Technical breaks, updates or access restrictions may occur for technical, security, legal or organisational reasons.

5. Technical breaks in the operation of the Store do not affect the rights of Customers arising from already concluded Sales Agreements.

6. The Seller is not responsible for the content and functioning of external websites to which the User may be redirected from the Store, in particular websites of payment operators, courier companies, social media platforms or manufacturers.

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IV. ELECTRONIC SERVICES

1. The Seller provides the following Electronic Services via the Store:

   1. enabling viewing of Content available in the Store,
   2. enabling Orders to be placed,
   3. Cart,
   4. Customer Account — if the function is active,
   5. Newsletter — if the User has consented to receiving it,
   6. contact form — if available,
   7. the possibility of adding Product reviews — if the function is active,
   8. presenting marketing or advertising content in accordance with applicable regulations and the User’s consent settings.

2. Electronic Services are provided free of charge, unless otherwise indicated for a given service.

3. The agreement for the provision of the Electronic Service consisting in browsing Content is concluded when the Store begins to be used and is terminated when use of the Store ends.

4. The agreement for the provision of the Cart Electronic Service is concluded when the first Product is added to the Cart and ends when the Order is placed, the Products are removed from the Cart or the User’s session ends.

5. If the Customer Account is available in the Store, the agreement for the provision of this service is concluded when the Account is created and lasts until it is deleted by the Customer or the agreement is terminated by the Seller on the terms set out in the Terms and Conditions.

6. The Customer may resign from the Customer Account at any time by contacting the Seller at: kontakt@aromapremium.eu.

7. The Newsletter is provided based on the User’s consent. The User may resign from the Newsletter at any time by clicking the unsubscribe link included in the e-mail message or by contacting the Seller.

8. Complaints concerning Electronic Services may be submitted to: kontakt@aromapremium.eu.

9. A complaint concerning an Electronic Service should include a description of the problem and data enabling contact with the person submitting the complaint.

10. The Seller considers a complaint concerning Electronic Services within 14 days from the date of its receipt.

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V. PRODUCT INFORMATION

1. Information about Products available in the Store, in particular descriptions, photos, technical parameters, capacities, composition, country of origin, GC/MS information, certificates, technical data sheets, information about the manufacturer, distributor or Product batch, is presented based on documentation held by the Seller or received from manufacturers, importers or distributors.

2. The Seller exercises due diligence to ensure that information about Products is current, reliable and consistent with the documentation received.

3. Natural products, in particular essential oils, hydrolats, carrier oils or macerates, may differ between batches in scent, colour, viscosity, aroma intensity or profile of natural ingredients. Differences resulting from the natural origin of the raw material, provided that they do not constitute a lack of conformity of the Product with the agreement, are not in themselves a defect of the Product.

4. Educational information concerning the properties, uses, chemistry, aromatherapy, diffusion or manner of use of Products is informational and educational in nature. It does not constitute medical advice, diagnosis, treatment or a recommendation replacing consultation with a doctor, pharmacist, clinical aromatherapist or another qualified specialist.

5. Products offered in the Store are not intended for consumption, unless expressly indicated otherwise for a specific Product.

6. The Customer should read the Product description, warnings, instructions for use, contraindications and safety information before using the Product.

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VI. PRODUCT SAFETY, GPSR AND MANUFACTURER INFORMATION

1. The Seller offers Products in accordance with applicable product safety regulations, including — to the extent applicable — Regulation (EU) 2023/988 of the European Parliament and of the Council on general product safety, hereinafter referred to as the GPSR.

2. With respect to Products subject to information obligations, the Seller makes available on the Product Page or in another appropriate manner the information required by law, in particular:

   1. data identifying the Product,
   2. the Product name, photo, capacity, variant or other features enabling identification,
   3. data of the manufacturer, importer, distributor or responsible person — if applicable,
   4. safety information and warnings,
   5. instructions for use, maintenance or storage, if required or necessary for the safe use of the Product.

3. In the case of Products such as diffusers, nebulisers, electrical devices, battery-powered devices, electronic accessories or devices for scenting spaces, the Customer should use the Product in accordance with the manufacturer’s instructions, in particular with respect to charging, cleaning, filling, use of oils, use of power supply and storage.

4. In the case of essential oils, hydrolats and aromatherapy products, the Customer should exercise particular caution, including:

   1. not using essential oils orally, unless the Product description expressly states otherwise,
   2. not applying undiluted essential oils to the skin, unless the manufacturer or specialist recommends otherwise,
   3. keeping Products away from children and animals,
   4. avoiding contact with eyes, mucous membranes and damaged skin,
   5. exercising caution during pregnancy, breastfeeding, in children, elderly persons, chronically ill persons, persons taking medication and persons with allergies,
   6. checking contraindications and recommended dilutions before use.

5. If the Customer suspects that a Product may be unsafe or non-compliant with safety requirements, the Customer should immediately stop using it and contact the Seller.

6. If it is found that a Product may not meet safety requirements, the Seller may contact the Customer to provide a warning, instructions on how to proceed, information on replacement, repair, return, withdrawal of the Product or other actions required by law.

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VII. PLACING ORDERS AND CONCLUSION OF THE SALES AGREEMENT

1. Information presented in the Store, including Product descriptions, Prices and availability, constitutes an invitation to conclude an agreement within the meaning of Article 71 of the Civil Code, and not an offer within the meaning of the provisions of the Civil Code.

2. Orders may be placed via the Store 24 hours a day, 7 days a week, subject to technical breaks or restrictions resulting from the functioning of the Store.

3. To place an Order, the Customer:

   1. selects the Product or Products,
   2. adds the Product or Products to the Cart,
   3. proceeds to the Order form,
   4. provides the data necessary to fulfil the Order, in particular first and last name, e-mail address, telephone number, delivery address and — in the case of entrepreneurs — invoice details and tax identification number (NIP),
   5. selects the delivery method,
   6. selects the payment method,
   7. accepts the Terms and Conditions and reads the Privacy Policy,
   8. places the Order using the button completing the order process, which clearly informs about the obligation to pay.

4. The Customer is obliged to provide true, current and complete data. Providing false or incomplete data may prevent fulfilment of the Order.

5. Placing an Order by the Customer means submitting to the Seller an offer to conclude a Sales Agreement.

6. After placing the Order, the Customer receives an e-mail confirming receipt of the Order by the Seller. The automatic message itself may not yet constitute acceptance of the Order for fulfilment, unless its content expressly indicates the conclusion of the Sales Agreement.

7. The Sales Agreement is concluded when the Seller confirms acceptance of the Order for fulfilment or when the Seller sends the Customer information about the commencement of fulfilment of the Order.

8. The Seller may refuse to accept the Order or contact the Customer in the case of:

   1. unavailability of the Product,
   2. a technical error or an obvious error in the Price,
   3. incorrect Customer data,
   4. lack of payment,
   5. suspected abuse, unlawful activity or breach of the Terms and Conditions.

9. If it is not possible to fulfil the Order, the Seller will inform the Customer and refund payments received to the extent to which the Sales Agreement has not been concluded or cannot be performed.

10. The Customer may cancel the Order until receiving information about the preparation of the Order for shipment by contacting the Seller at: kontakt@aromapremium.eu. The above does not limit the right of the Consumer and Entrepreneur with consumer rights to withdraw from the agreement.

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VIII. PRICES, PROMOTIONS

1. All Product Prices in the Store are gross prices and are expressed in Polish zloty, unless otherwise indicated for a given Product or in a given language version of the Store.

2. The Price does not include delivery costs, unless otherwise indicated for the Product, in the Cart, in the Promotional Campaign or in the delivery description.

3. The total value of the Order, including the Price of Products, taxes, delivery costs and other costs, is presented to the Customer before the Order is placed.

4. The Seller may organise Promotional Campaigns, in particular discounts, promotional codes, promotional sets, gifts at a specified price, free delivery or other benefits.

5. Detailed terms of a Promotional Campaign may be specified in the promotion description, on a banner, in a marketing communication, in separate promotion terms and conditions or on the Product Page.

6. Promotional Campaigns cannot be combined, unless the Seller expressly indicates otherwise.

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IX. PAYMENT METHODS

1. Available payment methods are presented to the Customer in the Store before the Order is placed.

2. The Seller may make available in particular the following payment methods:

   1. bank transfer,
   2. payment by payment card,
   3. fast online payments,
   4. BLIK,
   5. payments via Przelewy24 or PayU — if active,
   6. payments via Shopify Payments,
   7. Apple Pay, Google Pay, Visa, MasterCard, American Express, Klarna cards or other methods available through the payment operator, if active.

3. The availability of individual payment methods may depend on the country of delivery, Order value, selected delivery method, payment operator settings or Store functionality.

4. In the case of choosing a traditional bank transfer, the Customer should make payment within 7 days from the date of placing the Order, unless the Seller indicates another deadline.

5. If payment is not made within the deadline, the Seller may contact the Customer and set an additional payment deadline. After the ineffective expiry of the additional deadline, the Order may be cancelled.

6. Online payments are handled by external payment operators. The rules for using these payments are defined by the operators’ terms and conditions.

7. Invoices for Customers who are entrepreneurs are issued and made available in accordance with applicable regulations, including regulations concerning the National e-Invoicing System, if applicable to a given transaction.

8. The Customer agrees to receive invoices, invoice corrections and invoice duplicates in electronic form to the e-mail address provided when placing the Order, unless the law requires another form of providing the document.

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X. DELIVERY AND ORDER FULFILMENT

1. Orders are fulfilled on business days, from Monday to Friday, excluding statutory public holidays.

2. The standard Order fulfilment time is from 1 to 4 business days from the date of booking the payment or confirmation of payment by the payment operator, unless another deadline is indicated for the Product.

3. If the Order includes Products with different availability or shipping dates, the Order may be shipped after all Products have been completed, unless the Customer agrees partial shipment with the Seller.

4. Delivery costs are presented to the Customer before the Order is placed.

5. Products are delivered via the forms of delivery available in the Store, in particular courier companies, pickup points, parcel lockers or other logistics operators.

6. Available delivery methods may depend on the type of Product, dimensions, country of delivery, selected payment method or Store settings.

7. In the event of a delay in fulfilling the Order, the Seller will inform the Customer about the expected fulfilment date and the rights due to the Customer.

8. The Customer should check the shipment in the presence of the courier or operator, if possible. In the event of damage to the shipment, it is recommended to draw up a damage report. The lack of a report does not limit the rights of the Consumer or Entrepreneur with consumer rights to submit a complaint.

9. The risk of accidental loss of or damage to the Product passes to the Consumer or Entrepreneur with consumer rights when the Product is handed over to the Customer.

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XI. RIGHT OF WITHDRAWAL FROM THE AGREEMENT

1. The Consumer and Entrepreneur with consumer rights have the right to withdraw from a Sales Agreement concluded at a distance without giving any reason within 14 days.

2. The deadline for withdrawal from the agreement runs:

   1. from the date on which the Product is taken into possession by the Consumer, Entrepreneur with consumer rights or a third party indicated by them other than the carrier,
   2. in the case of an Order covering many Products delivered separately — from the date of taking possession of the last Product,
   3. in the case of regular delivery of Products for a specified period — from the date of taking possession of the first Product.

3. To exercise the right of withdrawal from the agreement, the Consumer or Entrepreneur with consumer rights should inform the Seller of their decision by means of an unequivocal statement, e.g. by e-mail to: kontakt@aromapremium.eu.

4. The Consumer or Entrepreneur with consumer rights may use the model withdrawal form, but this is not mandatory.

5. To meet the deadline, it is sufficient to send the statement of withdrawal from the agreement before the expiry of the 14-day period.

6. In the event of withdrawal from the agreement, the Seller refunds all payments received from the Consumer or Entrepreneur with consumer rights, including the costs of the cheapest ordinary delivery method available in the Store.

7. The Seller refunds the payment no later than within 14 days from the date of receiving the statement of withdrawal from the agreement.

8. The Seller may withhold the refund until receiving the Product back or until the Consumer or Entrepreneur with consumer rights provides proof of sending it back, whichever occurs first.

9. The refund is made using the same payment method as used by the Customer, unless the Customer expressly agrees to another refund method that does not involve any costs for the Customer.

10. The Consumer or Entrepreneur with consumer rights should send the Product back without delay, no later than within 14 days from the date on which they withdrew from the agreement.

11. The direct costs of returning the Product are borne by the Consumer or Entrepreneur with consumer rights, unless the Seller expressly informed about free return or agreed otherwise.

12. The Consumer or Entrepreneur with consumer rights is liable for any reduction in the value of the Product resulting from using it in a manner exceeding what is necessary to determine the nature, characteristics and functioning of the Product.

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XII. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL FROM THE AGREEMENT

1. The right of withdrawal from the agreement does not apply to the Consumer or Entrepreneur with consumer rights in cases specified by law, in particular in relation to an agreement:

   1. for the supply of a Product that is not prefabricated, produced according to the Customer’s specifications or serving to satisfy their individualised needs,
   2. for the supply of a Product that is liable to deteriorate rapidly or has a short shelf life,
   3. for the supply of a Product delivered in sealed packaging which cannot be returned after opening due to health protection or hygiene reasons, if the packaging was opened after delivery,
   4. for the supply of Products which, after delivery, due to their nature, are inseparably combined with other items.

2. Products that do not have a security feature enabling it to be clearly determined whether they have been opened or used after delivery are subject to the Seller’s assessment after their return. The Seller may refuse to reintroduce the Product to circulation or reduce the refund amount if it finds traces of use, breach of packaging, change in volume, scent, colour, consistency, contamination of the applicator, atomiser or other circumstances indicating that use of the Product exceeded what was necessary to determine its nature, characteristics and functioning. The above does not limit the rights of the Consumer or Entrepreneur with consumer rights arising from mandatory provisions of law.

3. The exclusion of the right of withdrawal may apply in particular to essential oils, hydrolats, cosmetic products, hygiene products or aromatherapy products delivered in secured or sealed packaging, if after delivery they were opened, breached or used, and their reintroduction to circulation is not possible for hygiene, health, quality or safety reasons.

4. If the Product packaging has not been opened or breached, the right of withdrawal from the agreement applies on general terms, unless another exception provided by law applies.

5. If the Product did not have factory security, the Seller assesses the possibility of its return individually, taking into account the condition of the Product, possible traces of use, breach of packaging and the possibility of safely reintroducing it to circulation. The above does not limit the statutory right of the Consumer or Entrepreneur with consumer rights to withdraw from the agreement.

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XIII. COMPLAINTS — LACK OF CONFORMITY OF GOODS WITH THE AGREEMENT

1. The Seller is liable to the Consumer and Entrepreneur with consumer rights for lack of conformity of the Product with the agreement on the terms specified in the Consumer Rights Act.

2. The Product is compliant with the agreement if, in particular, its description, type, quantity, quality, completeness, functionality, compatibility, interoperability, suitability for a specific purpose and other characteristics resulting from the agreement, Product description and legal provisions remain compliant with the agreement.

3. The Seller is liable for lack of conformity of the Product with the agreement existing at the time of delivery of the Product and revealed within 2 years from that time, unless the Product’s shelf life is longer.

4. In the event of finding a lack of conformity of the Product with the agreement, the Consumer or Entrepreneur with consumer rights may request:

   1. repair of the Product,
   2. replacement of the Product,
   3. Price reduction,
   4. withdrawal from the agreement — in cases specified by law.

5. A complaint may be submitted:

   1. by e-mail to: kontakt@aromapremium.eu,
   2. in writing to the Seller’s address,
   3. using the complaint form, if available in the Store.

6. The complaint should include:

   1. the Customer’s first and last name,
   2. e-mail address or telephone number,
   3. Order number, if the Customer has one,
   4. description of the lack of conformity of the Product with the agreement,
   5. the Customer’s request,
   6. photos or other materials documenting the problem — if they may facilitate consideration of the complaint.

7. The absence of proof of purchase does not prevent submitting a complaint if the Seller can confirm the purchase in another way.

8. The Seller responds to the complaint of the Consumer or Entrepreneur with consumer rights within 14 days from the date of its receipt.

9. If the Seller does not respond within 14 days, the complaint is deemed accepted within the scope of the Customer’s request, insofar as such effect results from applicable regulations.

10. If the complaint is accepted, the Seller will take actions in accordance with the law, in particular repair the Product, replace the Product, reduce the Price or refund the payment.

11. The Seller does not accept complaint shipments sent cash on delivery, unless the Seller has expressly agreed such shipment method with the Customer in advance.

12. The provisions of this section do not limit the Customer’s rights arising from mandatory provisions of law.

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XIV. MANUFACTURER’S WARRANTY

1. Some Products may be covered by a manufacturer’s, distributor’s or importer’s warranty.

2. Information about the warranty, its duration, scope and method of implementation is indicated with the Product, in the warranty document, instructions, Product description or on the manufacturer’s website, if such warranty has been granted.

3. The warranty is a voluntary obligation of the warrantor and does not exclude, limit or suspend the rights of the Consumer and Entrepreneur with consumer rights arising from the provisions on lack of conformity of the Product with the agreement.

4. If a Serene House brand Product or a Product of another manufacturer is covered by the manufacturer’s warranty, the Customer may submit a warranty claim in accordance with the manufacturer’s warranty terms.

5. The warranty does not cover damage resulting from improper use, improper cleaning, use of the Product contrary to the instructions, mechanical damage, damage to glass, ceramics, porcelain and other elements exposed to damage due to improper operation.

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XV. COMPLAINTS AND LIABILITY IN B2B RELATIONS

1. In the case of Customers who are not Consumers or Entrepreneurs with consumer rights, the Seller’s liability under statutory warranty may be excluded or limited to the extent permitted by law.

2. The provisions of this section do not apply to Consumers or Entrepreneurs with consumer rights.

3. A Customer who is an entrepreneur is obliged to check the shipment and the Product at the time and in the manner customary for shipments of a given type.

4. If damage to the shipment or quantitative discrepancy is found, the Customer who is an entrepreneur should immediately inform the Seller.

5. The Seller is not liable to a Customer who is an entrepreneur for lost profits, indirect damages or losses resulting from interruptions in activity, to the extent permitted by law.

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XVI. PRODUCT REVIEWS

1. If the Store enables adding or publishing Product reviews, the Seller informs whether and how it verifies that the reviews come from persons who bought or used the Product.

2. Reviews may be published in the Store, on social media, in marketing materials or on Product Pages if the User has consented to their publication or the review was provided in a manner enabling its lawful use.

3. The Seller does not publish false reviews or commission the publication of misleading reviews.

4. Sponsored, paid, barter-based reviews or reviews resulting from marketing cooperation should be marked in a way that enables them to be recognised.

5. The Seller may refuse to publish a review or remove a review if:

   1. it violates the law, good practices or the rights of third parties,
   2. it contains personal data of third parties,
   3. it contains vulgarisms, spam, offensive or discriminatory content,
   4. it concerns matters unrelated to the Product or Order handling,
   5. it contains advertising links or content promoting third parties,
   6. it is clearly false or misleading.

6. The Seller verifies whether reviews published in the Store come from Customers who purchased the Product. The Seller may refuse to publish or remove a review if it violates the law, good practices, the rights of third parties or does not concern the Product.

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XVII. EDUCATIONAL CONTENT, AROMATHERAPY AND MEDICAL DISCLAIMER

1. Content published in the Store, including blog articles, Product descriptions, educational materials, information about chemical constituents of oils, traditional uses, aromatherapy, diffusion, care, fragrance rituals or safety of use, is educational and informational in nature.

2. This Content does not constitute medical advice, diagnosis, treatment, pharmaceutical advice or individual health consultation.

3. Products offered in the Store are not medicinal products, unless expressly indicated otherwise for a specific Product in accordance with applicable regulations.

4. The Customer should not use Products to treat diseases without consulting a doctor or another qualified specialist.

5. In the case of pregnancy, breastfeeding, chronic diseases, allergies, asthma, epilepsy, skin diseases, taking medications, use in children or animals, the Customer should consult the use of essential oils or other Products with a specialist.

6. The body’s reaction to natural Products may be individual. The Seller recommends performing a tolerance test and using Products in accordance with the description, instructions and safety rules.

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XVIII. COPYRIGHT AND STORE CONTENT

1. Content available in the Store, in particular texts, Product descriptions, articles, graphics, photos, logo, page layout, educational materials and other elements, may constitute works protected by copyright.

2. Rights to the Content are held by the Seller or third parties that have granted the Seller an appropriate licence or consent.

3. Use of the Store does not mean that the User acquires any rights to the Content available in the Store.

4. It is prohibited to copy, distribute, modify, commercially use or publish Content from the Store without the Seller’s consent, unless legal provisions provide otherwise.

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XIX. PERSONAL DATA PROTECTION

1. The controller of the personal data of Customers and Users is AW Nexus Group Agnieszka Wyrozumska, ul. Olimpijska 2, 81-538 Gdynia, NIP: 5881771302.

2. Personal data are processed in accordance with applicable regulations, in particular the GDPR.

3. Detailed information concerning the processing of personal data, cookies, analytical and marketing tools, payment operators, technical service providers and the rights of data subjects is included in the Privacy Policy available in the Store.

4. Personal data may be processed in particular for the purpose of:

   1. fulfilling the Order,
   2. handling payment and delivery,
   3. issuing an invoice,
   4. handling complaints, returns and enquiries,
   5. maintaining the Customer Account,
   6. sending the Newsletter — if the User has consented,
   7. conducting analytical and marketing activities — in accordance with regulations and consents granted,
   8. pursuing or defending claims.

5. The data subject has, in particular, the right to access data, rectify data, erase data, restrict processing, data portability, object, withdraw consent and lodge a complaint with the President of the Personal Data Protection Office.

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XX. REPORTING ILLEGAL CONTENT — DSA

1. The User may report to the Seller content that the User considers illegal or infringing the Terms and Conditions, if such content is available in the Store, in particular reviews, comments or other content added by Users.

2. The report may be sent to: kontakt@aromapremium.eu.

3. The report should include:

   1. identification of the content to which the report relates,
   2. justification why the content is illegal or infringes the Terms and Conditions,
   3. URL address or other information enabling the content to be located,
   4. contact details of the reporting person, unless the report concerns information whose nature justifies anonymity,
   5. a statement that the report is submitted in good faith.

4. The Seller will confirm receipt of the report if the report contains contact details enabling a response.

5. The Seller will consider the report with due diligence and inform the reporting person of the outcome if it has their contact details.

6. The Seller may remove, block or restrict access to content if it considers that it violates the law, the Terms and Conditions or the rights of third parties.

7. Decisions concerning moderation of content are made by the Seller taking into account the law, the Terms and Conditions and the nature of the reported content.

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XXI. DIGITAL ACCESSIBILITY

1. The Seller makes efforts to ensure that the Store is accessible to Users, including persons with special needs, to the extent resulting from applicable regulations and the technical capabilities of the platform on which the Store operates.

2. The Seller aims for the Store to:

   1. enable convenient browsing of content,
   2. have a clear layout,
   3. enable the use of basic functions via standard devices and browsers,
   4. be developed taking into account the principles of digital accessibility.

3. Comments concerning the accessibility of the Store may be submitted to: kontakt@aromapremium.eu.

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XXII. OUT-OF-COURT COMPLAINT HANDLING AND REDRESS PROCEDURES

1. The Consumer may use out-of-court complaint handling and redress procedures.

2. The Consumer may in particular apply to:

   1. a municipal or district consumer ombudsman,
   2. the Trade Inspection Authority,
   3. consumer organisations,
   4. competent institutions providing assistance to consumers.

3. Using out-of-court redress procedures is voluntary and may require the consent of both parties to the dispute.

4. Information on consumer rights is available, among others, on the websites of the Office of Competition and Consumer Protection.

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XXIII. AMENDMENT OF THE TERMS AND CONDITIONS

1. The Seller may amend the Terms and Conditions for important reasons, in particular in the case of:

   1. changes in the law,
   2. changes to the Seller’s data,
   3. changes to payment methods,
   4. changes to delivery methods,
   5. changes to Store functionality,
   6. introduction of new Electronic Services,
   7. withdrawal or amendment of existing Electronic Services,
   8. the need to clarify the provisions of the Terms and Conditions,
   9. changes to technical or security requirements.

2. Orders placed before the amendment to the Terms and Conditions enters into force are governed by the Terms and Conditions in force at the time the Order was placed.

3. The Seller reserves the right to amend these Terms and Conditions. Amendments apply from the moment they are published on the Store website.

4. In the case of Users who have a Customer Account or use continuous services, the Seller may inform about the amendment of the Terms and Conditions electronically.

5. A User who does not accept the amended Terms and Conditions may resign from Electronic Services provided on a continuous basis, in particular delete the Customer Account or unsubscribe from the Newsletter.

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XXIV. FINAL PROVISIONS

1. The Terms and Conditions are effective from: 11 June 2026.

2. The Terms and Conditions are available in Polish, English and German.

3. In matters not regulated by the Terms and Conditions, Polish law and European Union law shall apply, in particular the Civil Code, the Consumer Rights Act, the Act on the provision of electronic services, the GDPR, product safety regulations and other applicable regulations.

4. The choice of Polish law does not deprive the Consumer of the protection granted to them under the mandatory provisions of the law of the country of their habitual residence, if such provisions apply.

5. If any provision of the Terms and Conditions proves invalid or ineffective, this does not affect the validity of the remaining provisions of the Terms and Conditions.

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