Cancellation policy
ORDER CANCELLATION AND PREORDER POLICY
- Order cancellation
1.1. The Customer may cancel an order until it has been processed (i.e. before the order is handed over for preparation or shipment).
1.2. To cancel an order, the Customer should contact the Seller by e-mail: kontakt@aromapremium.eu
1.3. Once the processing of the order has started, cancellation may no longer be possible. In such a case, the Customer may exercise the right of withdrawal from the contract in accordance with the Returns Policy.
- Preorder orders
2.1. Products marked as "preorder" or "made to order" may not be available in stock at the time of purchase.
2.2. The processing time for such orders is extended and indicated in the product description.
2.3. By placing a preorder order, the Customer accepts the extended waiting time.
2.4. The Seller may collect payment at the time the order is placed or at a later date – depending on the nature of the offer.
- Cancellation of preorder orders
3.1. The Customer may cancel a preorder order until it has been processed.
3.2. Once the processing of the order has started, cancellation may no longer be possible.
3.3. In such a case, the return rules set out in the Returns Policy shall apply.
- Final provisions
4.1. This policy does not limit the Consumer's rights arising from legal provisions, in particular the right to withdraw from the contract.
4.2. In matters not regulated herein, the provisions of the Store Regulations and applicable legal provisions shall apply.