Shipping policy

1. Shipping Costs

The shipping cost is calculated and displayed in the cart or during checkout, before the order is completed.

2. Order Processing

2.1. Orders are processed after payment has been confirmed.

2.2. The estimated processing time is stated on each product page. Products available in stock are normally dispatched within 1–4 business days.

2.3. If an order contains products with different processing times, the order will be dispatched once all products are ready. If you would like the available products to be shipped separately, please contact us. Additional shipping costs may apply.

3. Estimated Delivery Time

Estimated delivery times after dispatch are:

  • Poland: 1–2 business days
  • Other European destinations: 3–7 business days
  • European islands and remote areas: 5–14 business days
  • Destinations requiring customs clearance: 5–14 business days, excluding the time required for customs procedures

4. Shipment Tracking

Once your order has been dispatched, you will receive a shipment confirmation and a tracking link, where available.

5. Delivery Address and Collection

Please ensure that the delivery address and contact details provided during checkout are complete and correct.

The Customer is responsible for receiving the parcel or collecting it from the designated collection point within the time specified by the carrier.

6. Uncollected and Returned Parcels

If a parcel is returned to us because it was not collected, delivery was refused, the recipient was unavailable, or an incorrect or incomplete address was provided, the Customer may be charged:

  • the return cost charged by the carrier, where applicable;
  • the cost of sending the parcel again.

The parcel can be resent after these costs have been paid.

Failure to collect a parcel does not constitute withdrawal from the order. If you wish to withdraw from the purchase, please contact us in accordance with our Return and Refund Policy.

7. Delivery Delays

Delivery times are estimates and may be extended due to high-volume shopping periods, weather conditions, transport disruptions, customs procedures or other logistical circumstances.

If your parcel is delayed, please contact us. We will check its status with the carrier and assist in resolving the situation.

Updated on October 21, 2025.