FAQ – AromaPremium

We offer certified premium essential oils that meet the standards of world leaders in aromatherapy. We select only therapeutic-grade oils that meet the highest quality standards, confirmed by certificates.

Yes, our oils have quality certificates such as GCSM, USDA, IFRA, depending on the product and manufacturer. More about certification on the blog: link

Yes, we are a Polish company based in the Pomeranian Voivodeship. Our products are available online and we ship both within Poland and internationally.

Yes, all the oils in our offer are 100% natural , without synthetic additives, fillers and solvents.

Every month we strive to offer a unique premium oil at an attractive price to make professional aromatherapy more accessible.

Aromatics International oils are tested using GC/MS (gas chromatography/mass spectrometry), guaranteeing their highest quality and purity. We source them exclusively from certified organic plants, organically grown, or wild-caught , without the use of chemical pesticides.

We value and respect the various methods of using essential oils. We believe that with appropriate knowledge of aromatherapy, oil chemistry, their effects on the body, and safety guidelines, each form of application— skin application, inhalation, or internal ingestion —has its legitimate place and purpose.

Some oils can be applied to the skin after being appropriately diluted in a carrier oil, such as jojoba or almond oil. It's always a good idea to perform an allergy test before first use.

We recommend storing the oils in a cool, dark place (1-5°C) , away from direct sunlight. This will reduce oxidation and preserve their quality for longer.

Oil that is stored properly (e.g. in the refrigerator) ages much slower than one kept warm, even if the bottle has not been opened.

Do you need to dilute oils?
Yes. They are highly concentrated - undiluted they may irritate skin or cause allergies.

What to dilute with?
Carrier: solubol, jojoba oil, almond oil, fractionated coconut oil, fragrance-free lotion/cream.

What concentrations are safe for skin use?

• Adults (daily): 2–3%.
  
• Sensitive skin, children 5–10 years, elderly: ≤1%.
  
• Face/sensitive areas: 0.5–1%.
  
• Short-term (2–3 weeks) for a specific problem: spot-on – maybe slightly higher – according to tolerance.
  

How many drops is this? (approximately, 1 ml ≈ 20–30 drops)
For convenience, we provide the ranges:

• 1% → 6–9 drops / 30 ml (approx. 2–3 drops / 10 ml, 1–2 drops / 5 ml)
• 2% → 12–18 drops / 30 ml (approx. 4–6 drops / 10 ml)
• 3% → 18–27 drops / 30 ml (approx. 6–9 drops / 10 ml)
  
  At 0.5% in 5 ml use the "toothpick method" or 1 drop per 10 ml.
  

Bath – how to add oil? (Do not add pure oil directly to the water.) Always disperse the oil in a carrier first, then combine with the water. Essential oils are hydrophobic – they do not dissolve in water . If added "a drop directly to the tub," they will float on the surface and may irritate the skin.

Choose one option and mix well before pouring into the tub:

• Salt: 5–6 drops + 60 ml salt + 1 tablespoon Castile soap or carrier oil.
• Milk/cream: 3–4 drops + 1 cup of milk/cream + 1 tablespoon of oil.
• Oil only: 3–4 drops + 1 tablespoon oil.

Room/Textile Spray (60 ml / 2 oz bottle):
10–15 drops of oil + Solubol emulsifier in a 4:1 ratio (4 drops of Solubol per 1 drop of oil), top up with water or hydrolate, shake before use.

Sausage/"steam":
Place 1 drop of oil in a bowl of hot (not boiling) water. Close your eyes and inhale under a towel.

Personal inhaler (stick/cartridge):

• Adults: 15–18 drops.
• Children >5 years: 4–5 drops.

Children, pregnancy, lactation – what to watch out for?
Always use lower concentrations (0.5–1%), shorter exposures, and verify the safety of the oil in question. If in doubt, consult a specialist.

Patch test:
Apply the mixture ≤1% to a small area of ​​the inner forearm, observe for 24 hours.

General note:
Avoid contact with eyes and ear canals. Build the fragrance in the room gradually (intermittently, with airing).

For informational purposes only; does not replace medical advice.

Yes. The chemotype (= dominant component, e.g., camphor, 1,8-cineole, verbenone, thymol, linalool) changes the action profile, concentration limits, and contraindications. Always check the ct. on the oil bottle label/GC/MS card.

Examples in brief:

• Rosemary (Rosmarinus officinalis)
  ct. camphor / ct. 1,8-cineole - use with caution in children/asthma; avoid facial areas in small children.
  ct. verbenone (ketones) - caution; not in pregnancy, caution in epilepsy.
• Thyme (Thymus vulgaris)
  ct. thymol/carvacrol (phenols) - "hot" on skin, usually ≤1% .
  ct. linalool - milder, better for sensitive skin.
• Basil (Ocimum basilicum)
  ct. methyl chavicol/estragole - limit.
  ct. linalool - milder.
• Lavender
  Lavandula angustifolia (low camphor) - usually the mildest.
  Lavandula latifolia / spike (more camphor/1,8-cineole) - more cautious as with ketones/oxides.
• Bergamot
  pressed (with bergapten) - phototoxic;
  FCF (furanocoumarins free) - no risk of phototoxicity in typical use.

Essential oils are mixtures of hundreds of molecules. Always dilute and start with small doses.

Groups of compounds to watch out for:

• Aldehydes – irritating/sensitizing the skin
  citral (neral/geranial – in lemongrass, litsea), cinnamaldehyde (cinnamon bark). Concentrations likely ≤0.5–1% on skin.
  
• Phenols – very “hot” on the skin
  thymol, carvacrol (thyme/oregano), eugenol (cloves). Caution, often ≤1%, not for children, not during pregnancy.
  
• Ketones – neurotoxic risk in excess
  camphor (caphor), thujone (sage), pulegone/menthone (mint), verbenone (rosemary ct. verbenone). Avoid high doses; use with caution in epilepsy/pregnancy.
  
• Oxides – possible respiratory irritation
  1,8-cineole (eucalyptus, ravintsara). In children, only low concentrations and short diffusion.
  
• Salicylate Esters – “Salicylate” Risk
  Methyl salicylate (wintergreen). Not for children, not with anticoagulants.
  
• Furanocoumarins – phototoxicity
  bergapten (cold-pressed bergamot, non-FCF), psoralens (some citrus fruits). After application, avoid sun/UV for 12–24 hours; choose FCF versions.
  
• Monoterpenes/alcohols susceptible to oxidation – after oxidation, stronger allergens
  limonene, pinene, linalool, geraniol . Store tightly closed, cool and dark; citrus fruits should be used within 12 months of opening.

Why is this important?

• Undiluted oils may cause irritation or sensitization.
  
• They do not dissolve in water - a solubilizer/surfactant is needed for bathing (e.g. Solubol, Polysorbate 20/80, Castile soap).
  
• Always do a patch test and stick to low concentrations (face 0.5–1%, sensitive skin/children 0.5–1%, adults 2–3% daily).
  
• This information is educational and does not constitute medical advice. If you are pregnant, breastfeeding, have a chronic illness, or are taking medication, consult a healthcare professional before use.

Essential oils can be a wonderful support for children, but they should be used with caution and according to directions . We recommend using oils only on children over 5 years of age , as their bodies are more sensitive and cannot always effectively process the concentrated chemical ingredients contained in oils.

How to use oils for children aged 5-10?
Oils should always be diluted in a carrier oil .
The recommended concentration is 1-2% , i.e. 5-12 drops of oil per 30 ml of carrier oil .
The younger the child, the lower the concentration should be:

5-year-old – 1% (approx. 5 drops per 30 ml of carrier oil),

8-10 years – up to 2%, depending on the child's weight and sensitivity.

What is safe for children of all ages?
1Carrier oils (e.g. almond, jojoba), Vegetable butters (e.g. shea), Hydrolates – great as a gentle alternative to essential oils.

Before using essential oils , it's always a good idea to perform a patch test on a small area of skin. If you have any concerns, consult an aromatherapist or pediatrician.

Fragrance compositions are subject to IFRA (International Fragrance Association) standards, which define their safe concentrations in various products. They receive an IFRA Certificate of Conformity , which, however, does not apply to pure essential oils.

An essential oil is a natural, volatile substance obtained from plants, most often through steam distillation or cold pressing. It has a specific chemical composition, therapeutic properties, and a scent characteristic of a given plant. It is used in aromatherapy, cosmetics, and massage, among other applications.

A fragrance oil (or fragrance composition) is a mixture of aromatic substances—natural and/or synthetic—created solely for the purpose of imparting fragrance. It may contain naturally occurring molecules but has no therapeutic properties. It is primarily used in cosmetics, candles, perfumes, soaps, and air fresheners.

Tag: What's the difference between essential oils and fragrance oils? What can fragrance oils be used for?

What does it mean that the IFRA certificate does not apply to pure essential oils?

Pure essential oils (e.g., lavender, peppermint) are natural substances that are not separately certified by IFRA. IFRA does not certify raw materials; it only regulates the safety of finished fragrance blends (e.g., perfumes, candle fragrances, and cosmetics).

If an essential oil is a component of such a blend, its contribution and safety impact are included in the IFRA certificate for that particular composition.

Example:

Pure lavender oil - not IFRA certified because it is a natural raw material.

Lavender-scented perfume - are IFRA certified, which specifies the concentration at which this lavender (and other ingredients) can be used safely.

Serene House products meet the highest quality and safety standards, confirmed by international certificates and rigorous testing. Quality control is not limited to a single document – we employ a comprehensive system to ensure safety and compliance with standards.

RoHS – no harmful substances (lead, mercury, cadmium, chromium), which ensures safe use and environmental protection.
CE – compliance with European Union requirements in the field of safety, health and ecology.
SGS – independent certification of quality and compliance with international standards.
TÜV NORD – German technical certification confirming the reliability and durability of devices.
E13 – approval for use in vehicles, guaranteeing compliance with safety standards.
ETL – Confirmation of compliance with North American electrical safety standards.
UL – safety certification for electrical products, eliminating the risk of fire and electric shock.
FCC – Compliance with US radio frequency emissions and electromagnetic compatibility standards.
REACH – no harmful chemicals, protecting the health of users and the environment.

These certificates ensure that Serene House products are safe, durable, and meet the highest global standards.

An ultrasonic diffuser uses sound waves to atomize oils into micro-particles, creating a fine, fragrant mist. Visit our blog for more details: link

In practice, 1 ml is on average ~20 drops (typical range 20–40 drops/ml ). One session in a 150 ml diffuser is typically 4–6 drops for 30–60 minutes per 15–25 m² .

How many drops in the bottle? (average and range).

5 ml → ~100 drops (range 100–200)
10 ml → ~200 drops (range 200–400)
15 ml → ~300 drops (range 300–600)
18 ml → ~360 drops (range 360–720)

How many sessions is that? At ~20 drops/ml and 4–6 drops/session :
5 ml → approx. 17–25 sessions
10 ml → approx. 33–50 sessions
15 ml → approx. 50–75 sessions
18 ml → approx. 60–90 sessions

Differences arise due to viscosity (e.g., citrus drips faster than resinous ones) and reducer diameter. Start with a smaller dose and use intermittent mode. (For informational purposes only; this is not medical advice.)

For small rooms (bedroom, office) – diffusers with a capacity of 100-200 ml
For large rooms (living room, studio, spa) – diffusers over 300 ml
More information on the Blog: link

In a 100 m² area, it’s best to use two diffusers in the main zones or alternate diffusion sessions between rooms. Start with lower doses, use the intermittent mode, and ventilate the space regularly.

1. Empty the tank.
2. Wash with water and mild detergent.
3. Dry before next use.

We offer courier delivery, parcel lockers, and international shipping. Details can be found in the Delivery and Payments tab.

We process orders within 24-48 hours (business days). Each product in our store has an individual delivery time, indicated on the product page. This can range from a few days to a few weeks, depending on availability and product specifications. For more information, see our Shipping Policy: link . Please also contact us with any questions.

We understand that sometimes unexpected situations can occur. If your order arrives damaged or defective , please contact us – we will arrange a free replacement and ensure you receive your new product quickly and in perfect condition. Contact us at kontakt@aromapremium.eu

Yes, by law, you have 14 days to return an undamaged product. Details can be found in our returns policy link. If you have any questions or need assistance, please contact us – we will be happy to find the best solution.

What is the warranty for AromaPremium products?
All our products are covered by a 2-year warranty against manufacturing defects. This means that if your product isn't working properly for reasons beyond your control, you can count on our help and support.

What does the warranty cover?
Manufacturing defects and damage resulting from normal use.
Technical problems related to the operation of devices.
Possibility of replacement, repair or refund of the product value under the warranty conditions.

What is not covered by the warranty?
Mechanical damage, such as broken glass, ceramics or plastic.
Damage resulting from improper use or lack of maintenance.
Natural wear and tear (e.g. replaceable parts).

How to file a complaint?
Contact us and describe your problem – we will help you find the best solution.
Please have your proof of purchase ready – it is required to process your application.
You will receive a case number and further instructions regarding your return or exchange.

What happens after a warranty claim is submitted?
Once we receive your product, we thoroughly inspect it. If your claim is approved, we will replace it, repair it, or issue a refund (excluding shipping costs).

Why is it worth buying at AromaPremium?
Secure purchases – we give you quality assurance and support when needed.
Quick and simple complaints process – no complicated procedures.
Individual approach – we always try to find the best solution for our clients.

Have any questions? Contact us – we're here to help.

Yes. You can sign up for our newsletter to receive exclusive discounts and special offers.

Yes, we offer B2B sales for companies , however, due to our sales policy and the high quality of our oils, we only cooperate with selected business partners .

Our B2B sales do not involve the resale of oils by third parties without our knowledge and approval. We ensure that products reach the intended recipients and are used for their intended purpose, and not as part of unauthorized distribution.

If you are interested in cooperation, please contact us – we will be happy to discuss the terms and tailor the offer to your needs.

Yes, we're open to working with those passionate about aromatherapy. Contact us to discuss the details.

You can contact us via the form on the website, email kontakt@aromapremium.eu, chat on the website, or social media. We respond during business hours, up to 8:00 a.m., Monday through Friday.

No, because these are synthetic fragrances that do not exist in nature as pure essential oils.

Scents like watermelon, banana, bubblegum, ocean, chocolate, or fresh laundry are so-called fragrance oils (aromatic compositions) created synthetically in perfume laboratories. They have no therapeutic properties, and their scent does not originate from plants.

AromaPremium Guide – Safe and Effective Use of Essential Oils and Synergistic Blends
Essential oils are concentrated, natural plant extracts with strong aromatic and biological effects.
To benefit from their full potential while maintaining safety, it is worth learning the basic principles of their use.
1. Inhalation – the simplest and safest method
Inhalation is one of the most effective and gentle ways to use essential oils.
You can do it in several ways:
Ultrasonic diffuser – add 3–6 drops of essential oil or blend per 100 ml of water.
The diffuser disperses microscopic oil particles into the air, allowing subtle and even absorption through the respiratory tract.
Aroma stone or wooden diffuser – ideal for the office, bedroom, or car.
Personal inhalation – place 1–2 drops on a tissue or inhale from your palms.
Inhalation not only provides pleasant fragrance but can also support the nervous and emotional systems – for example, lavender oil helps you relax, while citrus oils uplift and energize.

2. Topical use – always properly diluted
Essential oils are highly concentrated. Never apply them undiluted to the skin (with rare exceptions such as lavender or tea tree for spot use, and only after consulting an aromatherapist).
Always blend them with a carrier oil.
Dilution guidelines (Tisserand & Young):
Adults: 2–3% (approx. 6 drops per 10 ml carrier oil)
Sensitive skin, elderly: 1%
Children over 2 years: 0.5–1%
Pregnancy: up to 1%, only after professional consultation
Common carrier oils: jojoba, sweet almond, grapeseed, fractionated coconut, or apricot kernel oil.
Always perform a patch test – apply a small amount to the inner forearm and wait 24 hours to check for reactions.

3. Aromatherapy baths
Add 3–5 drops of essential oil or blend, pre-diluted in a tablespoon of carrier oil, milk, or natural honey.
Never add oils directly to the bathwater – they do not dissolve in water and may irritate the skin.

4. Observation and individual response
Every body reacts differently.
If you experience discomfort, headache, dizziness, or skin irritation – stop immediately.
Some people may need lower concentrations or shorter diffusion times (e.g. 30 minutes per day instead of 2 hours).

5. Storage
Store essential oils in tightly closed glass bottles, away from light, heat, and moisture.
Ideal temperature: 1–5°C.
Cold, dark storage slows oxidation and preserves quality.
Citrus oils (cold-pressed) should preferably be stored in the refrigerator.
Always close the bottle tightly after use to minimize air exposure.

6. Transparency and quality
Pay attention to:
Botanical name (Latin) – e.g. Lavandula angustifolia, not “lavender oil”
GC/MS batch report – chromatographic analysis confirming chemical composition
Extraction method – steam distillation, cold pressing, etc.
Country of origin – oils from different regions vary in scent and chemistry
At AromaPremium, every essential oil comes with a full GC/MS report and safety data based on scientific literature.

7. Safety
Avoid contact with eyes, mucous membranes, and open wounds.
Do not ingest without consultation with a certified aromatherapist or physician.
Some oils (e.g. bergamot, lime, lemon) are phototoxic – do not apply before sun exposure.
Keep out of reach of children.
Consult a healthcare professional in case of chronic illness, pregnancy, or lactation.

8. Trust your body and your sense of smell
Aromatherapy is a subtle practice.
If a scent feels unpleasant or causes discomfort, choose another oil.
A scent that calms you today may energize you tomorrow – your body’s response is your best guide.

9. First aid
Eye contact
Symptoms: redness, tearing, burning; child may rub eyes intensely.
Rinse immediately with plenty of cool water for 15–30 minutes.
Water is preferred over oil – mechanical rinsing is key.
If irritation persists (pain, light sensitivity, blurred vision), seek medical help and take the oil bottle with you.
Ingestion
Common in children accidentally drinking oil from the bottle.
Do not induce vomiting.
Rinse mouth with water.
Call emergency services (112) or a poison control center.
Do not give alcohol.
If the person is unconscious or has seizures, do not give anything orally – place them in the recovery position.
Activated charcoal is ineffective for essential oil poisoning.
Always store oils out of reach of children and pets.

For water-based products (hydrolats, mists, sprays), mere cleanliness is not enough, as water creates an environment conducive to the growth of microorganisms – bacteria, yeasts, and molds. Therefore, not just hygiene, but actual disinfection is crucial.

The safest and most practical method is to use high-concentration ethyl alcohol (ethanol) (approx. 95-96%, e.g., rectified spirit), diluted to about 70%. Such a solution effectively destroys most microorganisms while evaporating without leaving unwanted residues.

The process should be as follows: first, thorough washing of the bottle with water and detergent, then rinsing, followed by disinfection with alcohol and allowing it to evaporate completely (without wiping). Special attention should be paid to atomizers and caps, which have direct contact with the product and air.

In practice, this means one thing: for water-based products, it's not just the composition that determines quality, but also the environment in which they are stored. If the bottle is not disinfected, microorganisms enter the formula from the start and begin to multiply from day one.

It's also worth distinguishing alcohols: isopropanol (IPA) is effective for cleaning surfaces and tools, while ethanol is preferred for bottles intended for products that come into contact with the skin, as it evaporates "cleaner" and is safer for this application.

Additionally, if you are creating a spray without alcohol or preservatives, disinfection becomes absolutely crucial, as water itself does not provide protection — on the contrary, it promotes the growth of microorganisms. In such cases, it is advisable to prepare small, fresh batches and store them in a cool place.